Like many fast-growing startups, Away’s workplace is organized around digital communication. It’s how employees talk, plan projects, and get feedback from co-workers and higher-ups.
Source: Former Away employees describe a toxic work environment at the luggage company – The Verge
This article provides fascinating insight into the ways digital communication channels can be used for evil by decision-makers within next-generation businesses. It also highlights the way cross-cultural misunderstandings at the founder level can be magnified across the firm as a whole, with astonishing results.